Order Tracking: Track Your Visiofactory Parcel
Have you ordered your glasses from Visiofactory and want to know where your parcel is? Find all the information you need to track your order and check your delivery status, whether you are in the United Kingdom, Switzerland or another international destination served by Visiofactory.
Once your order has been dispatched, you will receive a tracking number allowing you to follow your parcel's journey directly on the carrier's website.
How to Track Your Visiofactory Order
1. Preparation and Dispatch
Your order is checked, carefully prepared and handed over to the delivery carrier.
2. Tracking Number
A tracking number is sent to you by email once your parcel has been dispatched.
3. Delivery Tracking
Follow your parcel's progress directly on the carrier's website using your tracking number.
Where Can I Find My Tracking Number?
Once your order has been dispatched, you will receive your parcel tracking number by email. You can also check the available tracking information in your Visiofactory customer account under "My Orders".
Select your delivery destination below and click on the carrier indicated in your dispatch confirmation email to track your parcel.
Track Your International Parcel
For international deliveries, click on the carrier handling your order:
Colissimo - La Poste | Chronopost | DHL
Track Your Parcel in the United Kingdom
For deliveries to the United Kingdom, click on the carrier handling your order:
DHL Express | DHL Economy | FedEx
Track Your Parcel in Switzerland
For deliveries to Switzerland, click on the carrier handling your order:
Colissimo Expert International | DPD Pickup | DHL Express
What Do the Different Delivery Statuses Mean?
Tracking information may vary depending on the carrier. Here are the main stages of your parcel's journey:
Preparing: your order is being processed.
Dispatched: your parcel has been prepared for shipment.
In Transit: your parcel is moving through the carrier's delivery network.
Customs Clearance: your parcel is undergoing customs procedures, where applicable.
Out for Delivery: your parcel is on its way to its final destination.
Delivered: the carrier confirms that your parcel has been delivered.
Customs Duties and Taxes for Deliveries Outside the European Union
For deliveries to countries outside the European Union, including the United Kingdom and Switzerland, customs duties, import taxes or customs clearance fees may apply.
When these charges are applicable and have not already been paid, you are responsible for their payment, which may be required before your parcel can be delivered.
Please note: if the required customs charges are not paid, the carrier may be unable to deliver your parcel.
My Tracking Number Is Not Working or My Parcel Seems Delayed
There may be a delay between the dispatch of your order and the activation of your tracking number on the carrier's website.
Tracking information may also remain unchanged for several days, particularly during international transit or customs clearance.
If the estimated delivery date has passed or your parcel appears to be delayed, please contact our customer service team and provide your order number.
My Parcel Is Marked as Delivered, but I Haven't Received It
If your parcel is marked as delivered, please check your letterbox, the delivery information provided by the carrier and, where applicable, your selected collection point.
If you still cannot locate your parcel, please contact our customer service team with your order number and tracking number so we can assist you.